Case Management Software for Charities, CICs & VCSE Organisations
MYMUP gives charities, CICs and VCSE organisations one secure place to manage clients, referrals, services and outcomes. Your team spends less time on admin and more time supporting people, and you get the evidence funders and commissioners ask for.
Sound familiar?
Running a charity or community service means doing a lot with a little. Many teams we speak to are dealing with:
- Client information spread across spreadsheets, paper notes and shared drives
- Hours spent pulling together reports for funders and commissioners
- No clear view of what's happening across every service
- Different funders asking for different evidence, in different formats
- Staff and volunteers who need something simple, not another complicated system
MYMUP was designed with VCSE staff to solve exactly these problems.
Everything your services need, in one platform
One secure record for every client
Keep each person's details, notes, assessments and history together, so anyone with the right access sees the full picture.
Referrals and waiting lists
Accept referrals through a built-in referral form and single point of access, then track each referral's status and waiting time.
Outcomes recorded as part of normal work
Use goals-based outcomes and nationally accredited assessments. MYMUP calculates score changes from first to follow-up to review automatically.
Reports for funders and commissioners
Dashboards at service, organisation and commissioner level turn day-to-day work into evidence for bids, renewals and board reports.
Clients across more than one service
People can be open to several services at once, and assigned to staff across teams, without breaking the record.
Easy for staff and volunteers
Clean, simple screens that work on any device with internet access. Fuzzy-match search helps prevent duplicate records.
See your services at a glance
Evidence your impact with confidence
Funding is increasingly tied to proving what difference you make. MYMUP helps you show it, not just tell it:
- Before-and-after outcome scores calculated for you
- Activity, referral and waiting list reports ready when you need them
- One consistent dataset across every service and site
Read more: Why data quality matters more than ever
Secure and ready for NHS-commissioned work
Many VCSE organisations now deliver NHS-funded services. MYMUP is built for that, including MHSDS submission with SNOMED CT coding for services that need it.
- UK-hosted data
- Two-factor authentication as standard
- Role-based access and full audit logging
- DCB0129 and DCB0160 clinical safety
- Cyber Essentials certified, DTAC ready, DSPT
What our customers say
"There are so many time-saving features included in the platform. It makes it really easy for us to record our information quickly, leaving more time with our clients."
"The system allows us to see what's happening across all of our services and helps us prove the impact of the work we do."
"It's so easy to use even if you're not using it on a daily basis, it has saved me at least four hours a week in admin time alone!"
Why charities choose MYMUP
Built for the sector
Designed with VCSE frontline staff, not adapted from a sales CRM.
One platform, not five
Records, referrals, outcomes and reporting together.
Quick to get started
Most services go live within weeks, with training included.
Real UK support
A UK-based team that knows the sector.
Further reading: Closing the digital gap in VCSE · Why shared care records matter for VCSE services
Frequently asked questions
See how MYMUP could work for your charity
Book a friendly, no-obligation demo tailored to your services, your reporting needs and the people you support.